Performance Evaluation in ISO 21001
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TNV Akademi Performance evaluation in ISO 21001 is a systematic process aimed at assessing the effectiveness of an educational organization's Educational Management System (EMS) in achieving its objectives and meeting the needs of learners and other interested parties. This evaluation encompasses various aspects, including the monitoring and measurement of educational outcomes, learner satisfaction, and the effectiveness of support services provided. Key performance indicators (KPIs) are established to measure progress towards educational objectives, and data is collected through methods such as surveys, assessments, and feedback mechanisms. The evaluation process involves analyzing collected data, identifying trends and patterns, and comparing results against established targets and benchmarks. Based on the findings of performance evaluation, educational organizations can identify areas for improvement, implement corrective actions as necessary, and drive continual improvement in their educational services to enhance learner satisfaction and achieve organizational goals.
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Timecodes
0:00 - Introduction
0:49 - Understanding Performance Evaluation
1:14 - Importance of Performance Evaluation
1:47 - ISO 21001 Requirements for Performance Evaluation
2:09 - Setting Educational Objectives and Indicators (Clause 6.2)
2:38 - Monitoring and Measurement (Clause 9.1)
3:03 - Analysis and Evaluation (Clause 9.2)
3:29 - Internal Audits (Clause 9.3)
3:57 - Review by Top Management (Clause 9.3)
4:22 - Continuous Improvement (Clause 10)
4:47 - Benefits of Effective Performance Evaluation
5:15 – Conclusion
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