Structure and Requirements of ISO 21001:2018
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TNV Akademi ISO 21001 outlines the requirements for educational organizations to establish, implement, maintain, and continually improve an Educational Management System (EMS). The standard provides a structured framework based on a Plan-Do-Check-Act (PDCA) cycle, emphasizing a systematic approach to managing educational processes and enhancing the satisfaction of learners and other stakeholders. ISO 21001 incorporates key elements such as leadership and commitment, which require top management to demonstrate active involvement in setting strategic directions and ensuring the alignment of educational objectives with organizational goals. Additionally, the standard emphasizes the importance of understanding and meeting the needs of learners, ensuring their participation and engagement in the educational process. Key requirements include establishing policies, objectives, and processes to address the educational needs and expectations of learners, providing support services to enhance their learning experience, and systematically monitoring and evaluating educational outcomes to drive continual improvement. By adhering to the structure and requirements outlined in ISO 21001, educational organizations can establish a comprehensive framework for delivering high-quality educational services that meet the evolving needs of learners and stakeholders.
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Timecodes
0:00 - Introduction
0:48 - Understanding ISO 21001
1:12 - High-Level Structure (HLS) of ISO 21001
1:40 - Scope of ISO 21001
2:06 - Key Requirements of ISO 21001
2:27 - Context of the Organization (Clause 4)
2:48 - Leadership and Commitment (Clause 5)
3:06 - Planning (Clause 6)
3:24 - Support (Clause 7)
3:42 - Operation (Clause 8)
3:58 - Performance Evaluation (Clause 9)
4:16 - Improvement (Clause 10)
4:36 – Conclusion
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